3CX Academy Advanced Certification Practice Test

The correct answer to the question is that when an Outbound Rule includes an extension group, the conference extension can make outgoing calls from 3CX. This option is correct because the configuration of outbound rules in 3CX typically allows any extension that is part of the selected group to make calls, provided that they have the appropriate permissions and configurations set.

In 3CX, extension groups are utilized to streamline the management of call handling and outbound dialing. When an Outbound Rule encompasses an extension group, it essentially grants all extensions within that group the ability to utilize the calling features associated with those rules. As a result, the conference extension, being a member of the extension group, can initiate outgoing calls.

The other options reflect capabilities that are either overly limited or inaccurate in the context of how 3CX handles outbound calling with respect to extension groups. For instance, suggesting that the conference extension can only make calls through the conference is too restrictive and does not reflect the general functionality of the system. The option that mentions only receiving incoming calls would also misrepresent the capabilities, as outbound calling is a significant part of what extension groups can do. Lastly, while sharing calls with other groups could relate to collaborative features in 3CX, it does not specifically