How can call forwarding be enabled in 3CX?

Call forwarding in 3CX can be effectively enabled through the extension settings in the management console. This approach allows administrators to configure various call forwarding options directly within the system's interface. Specifically, administrators can set rules for forwarding calls based on different conditions such as when the user is busy, unavailable, or during specific times of the day.

Using the management console provides a centralized and user-friendly way to manage extensions and their associated features, including call forwarding. This method is preferred because it allows for detailed customization, including the ability to specify different forwarding numbers or destinations for each scenario.

In contrast, the other options present limitations or are not designed for enabling call forwarding directly. The mobile app, while useful for managing calls on the go, may not provide all the detailed options available in the management console. Customer support could assist with call forwarding issues but would not enable it directly. Meanwhile, accessing the physical handset menu may offer basic call forwarding features, but it typically does not provide the same level of customization available through the 3CX system management options.