How is a ring group configured in 3CX?

A ring group in 3CX is configured by selecting multiple extensions to ring simultaneously. This functionality is designed to ensure that when a call comes in, it can be answered by any of the extensions within that group, maximizing the chances of the call being picked up quickly. This is particularly useful in situations where several team members are available to handle incoming calls, such as in sales or customer support departments.

The ability for all selected extensions to ring at the same time helps improve responsiveness to incoming calls, rather than directing them to a single extension or forcing callers to wait on hold. Each member of the ring group can then answer the call, enhancing overall customer service and operational efficiency.

In contrast, the other options relate to functionalities that do not apply to the configuration of ring groups. For instance, limiting calls to a single user goes against the very purpose of a ring group, which is intended to involve multiple users. Setting a timer for call responses is more relevant to call handling strategies outside the scope of ring groups, and blocking incoming calls to specific extensions does not involve ringing, thereby deviating from the concept of a multi-user response mechanism.