In 3CX, which has higher priority when processing inbound calls: DID rules or CID rules?

In 3CX, Caller ID (CID) rules have higher priority than Direct Inward Dialing (DID) rules when processing inbound calls. This means that when a call comes in, if there is a matching CID rule, it will be applied first, allowing for more granular control over call handling based on the originating caller's number.

CID rules enable you to create specific actions based on the caller's ID, which can be essential for prioritizing calls from certain contacts or managing customer interactions based on their phone numbers. For example, if a known important client is calling, a CID rule can direct their call to a specific group or person, ensuring that their call is appropriately prioritized.

On the other hand, DID rules are typically used for routing calls to extensions based on the number dialed, which is more about directing calls based on where the call is being sent rather than who is making the call. This makes CID rules more situational for call handling and thus grants them precedence in the processing order. Understanding this hierarchy helps in effectively managing incoming calls and ensuring the right calls are directed to the right resources in a timely manner.