In what area can call handling rules be adjusted in 3CX?

Call handling rules in 3CX can be adjusted within the management console. This is the central hub for managing all aspects of the 3CX system, including configuring call handling rules, defining extension settings, managing users, and much more. The management console provides an intuitive interface where administrators can specify how incoming and outgoing calls should be handled, such as defining the response to calls when users are busy, away, or not logged in.

Adjusting call handling rules directly through the management console allows for a centralized and streamlined approach to telephony management, ensuring that all settings are consistently applied across the system. Other options like the user’s device or mobile application focus on call features and user experience rather than system-wide configuration. System settings encompass broader configurations but do not specifically address the granular aspects of call handling rules, which are managed in the dedicated interface provided by the management console.