Is the first step in troubleshooting call routing issues to change the logging level to Verbose?

The statement that the first step in troubleshooting call routing issues should not be to change the logging level to Verbose is accurate because before adjusting log settings, it's essential to gather initial information about the issue that is occurring. Starting with a clear understanding of the problem through observation and basic checks—such as verifying configurations, checking the status of the phone systems, or examining call logs—can often lead to quicker identification of the issue at hand.

Changing the logging level to Verbose is a more advanced step that generates extensive logs, which can be useful for in-depth troubleshooting. However, this should typically be done after preliminary diagnostics indicate a need for more detail or when directed by support. Initiating troubleshooting with basic checks helps in narrowing down potential problems more efficiently without overwhelming the system with excessive logging data right away.