What distinguishes inbound rules from outbound rules in 3CX?

Inbound rules in 3CX are specifically designed to manage how incoming calls are processed and routed to various destinations such as extensions, ring groups, or queues. They play a critical role in defining how the system responds when a call comes in, allowing administrators to set conditions based on factors like caller ID, time of day, or specific lines (e.g., analog or SIP trunks). By establishing these rules, organizations can ensure that incoming traffic is directed efficiently to the right resources, enhancing call management and improving customer service.

In contrast, outbound rules focus on the control and routing of calls made from the internal network to external destinations. While they may also play a role in ensuring quality or handling emergency calls, their primary function is to dictate how calls are placed out of the system.

Understanding the distinct functions of these rule types is essential for effectively managing call handling in 3CX, allowing for both incoming and outgoing communications to be optimized for the specific needs of the organization.