What feature is used to monitor extension activity in real-time in 3CX?

The presence status feature is instrumental in monitoring extension activity in real-time within the 3CX environment. It allows users to see the current status of their colleagues, detecting whether they are available, away, on a call, or busy. This visibility is valuable for making informed decisions regarding communication, as it helps users identify the best times to reach out to others without interrupting ongoing calls or activities.

In contrast, the call recording feature primarily focuses on capturing conversations for quality assurance or training purposes, rather than providing live updates about whether users are engaged, available, or idle. Voicemail management pertains to handling voice messages and does not reflect real-time activity status. The conference call feature enables multiple participants to join a conversation simultaneously but does not provide insights into individual extension activity. Thus, the presence status feature stands out as the most relevant tool for understanding and monitoring real-time extension activity in 3CX.