What is required to successfully set up an IVR in 3CX?

To successfully set up an IVR (Interactive Voice Response) in 3CX, a series of prompts, menu options, and action links is essential. This framework forms the backbone of the IVR system, allowing callers to navigate through the different choices presented to them. Each prompt guides the caller through various options, enabling them to select their desired service or information without the need for human intervention.

The menu options define the structure of the IVR, indicating what choices callers have, while action links determine what happens next based on their selections, such as forwarding calls to specific extensions or providing pre-recorded information. Together, these components create an effective interactive experience for the user.

Other considerations, such as internet speed, server storage, or whether an external customer service team is involved, may be relevant to the overall functionality or implementation of a 3CX system, but they do not directly relate to the establishment of an IVR itself. The nuanced structure of prompts and options is what fundamentally allows the IVR to function as intended.