What is the main function of "Outbound Rules" in 3CX?

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The main function of "Outbound Rules" in 3CX is to control the criteria for outbound calls. These rules define how outgoing calls are handled by the system, including which caller ID is presented, how calls are routed based on specific conditions (like dialed numbers or extensions), and the selection of the desired trunk to use for the call. This is crucial for businesses to manage their telecommunications efficiently, ensuring calls are directed appropriately and cost-effectively.

In contrast, managing inbound call routing is not a function of outbound rules; it's focused on how calls are received rather than sent. Similarly, establishing a connection with external networks pertains to the configuration of trunks and gateways, rather than the specific criteria that determine outbound call behavior. Lastly, while recording call logs is an important aspect of call management for reference and reporting, it doesn't pertain directly to how outbound calls are initiated or directed based on rules set within the system.

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