What is the primary function of 3CX?

The primary function of 3CX is to deliver voice over IP (VoIP) services. This means that 3CX allows users to make phone calls over the internet, utilizing the capabilities of modern IP networks rather than traditional phone lines. This service includes features like call routing, voicemail, call recording, and integration with customer relationship management (CRM) systems.

VoIP services enhance communication efficiency and often come with additional functionalities that support business operations, such as unified communications and collaboration tools. This positions 3CX as a comprehensive communication solution for businesses, distinguishing it from other services that focus solely on email, database management, or video conferencing. While video conferencing is indeed a feature of 3CX, it is integrated into the broader VoIP capabilities that the platform offers, making VoIP the core function.