What types of reports can be generated within the 3CX system?

The 3CX system is designed to provide detailed insights into communication metrics, which are crucial for managing and optimizing business operations. Among the various reporting capabilities, call, extension, and queue reports stand out as fundamental components of the system.

These reports allow administrators to monitor call activity, including metrics such as call volumes, call durations, missed calls, and the performance of extensions and queues. This information helps in assessing the efficiency of customer support levels, identifying peak call times, and understanding how well individual extensions and queues are performing.

In contrast, the other types of reports listed—such as server uptime and hardware performance reports, employee productivity and attendance reports, and marketing campaign effectiveness reports—are not part of the core reporting functionalities provided by the 3CX system. While these reports may be important for other aspects of business management, they do not specifically pertain to the core telephony and communication analytics that the 3CX platform offers.