Which feature in 3CX allows administrators to visually create call flows?

The correct answer is the Call Flow Designer, which is a powerful tool integrated into 3CX that enables administrators to visually create and manage call flows. This feature allows users to drag and drop various components to build complex call routing scenarios without writing any code.

Using the Call Flow Designer, administrators can create customized experiences for callers based on their needs, such as setting up auto-attendants, handling misdials, and directing calls to the appropriate queues or groups. This visual interface simplifies the process of designing call flows, allowing for quicker and more efficient management of how calls are treated within the system.

In contrast, the other options serve different purposes. Call Queue Management focuses on managing incoming calls and distributing them among agents, while Call Recording is concerned with capturing and storing call audio for compliance and quality assurance. Call Monitoring provides insights into call traffic and agent performance but does not involve the creation of call flows. Each of these features plays a significant role in a comprehensive telephony solution, but the Call Flow Designer stands out as the specific tool designed for creating call routing paths visually.