Which messaging features does 3CX offer?

3CX offers a range of messaging features that enhance communication and workflow connectivity. The correct answer highlights that 3CX provides features for instant messaging and SMS integration. Instant messaging allows users to communicate quickly within the 3CX ecosystem, promoting real-time collaboration between team members. This feature is particularly valuable for businesses looking to streamline internal communications and boost productivity.

In addition to instant messaging, 3CX’s SMS integration capability allows users to send and receive SMS messages directly through the system. This feature is beneficial for customer engagement, allowing businesses to reach out to customers via text messages, thereby increasing the potential for timely responses and interactions.

The other choices focus on features that either do not pertain to messaging or are less relevant to the core offerings of 3CX in terms of direct communication tools. External email notifications, while useful, do not fall under the direct messaging capabilities 3CX provides. Call logs and reports, although essential for tracking communications, are more analytical tools rather than messaging features. Lastly, social media notifications do not represent the direct messaging capabilities inherent to the 3CX platform, as it primarily focuses on unified communication solutions rather than social media interactions.